Refund and Returns Policy

At M8services, we value your satisfaction with every purchase. Please review the following guidelines regarding refunds and returns:

Timeframe:
- Our refund and returns policy covers a period of 14 days from the date of purchase. If 14 days have passed, we regret that we cannot offer a full refund or exchange.
Eligibility:
- To be eligible for a return, your electronic item must meet the following criteria:
  - It must be unused and in the same condition as when you received it.
  - It should be in its original packaging.
Non-Returnable Items:
- Certain items are exempt from being returned:
  - Perishable goods (e.g., batteries, bulbs).
  - Intimate or sanitary goods.
  - Hazardous materials.
Partial Refunds:
- We may grant partial refunds in specific situations:
  - Items showing obvious signs of use.
  - Items not in their original condition due to reasons not caused by our error.

Upon receiving your return, we’ll inspect it and notify you via email regarding approval or rejection of your refund.
If approved, the refund will be processed and automatically applied to your original method of payment within a specified timeframe.

If you haven’t received your refund, please follow these steps:
1. Check your bank account.
2. Contact your credit card company.
3. Reach out to your bank.
4. If needed, contact us at [email address].

We only replace items if they are defective or damaged. Email us at [email address] for exchange requests.
Ship the item to: M8services, Omnia One 125 Queen Street, Sheffield, England, S1 2DU.

Mail your product to: M8services, Omnia One 125 Queen Street, Sheffield, England, S1 2DU.
You’re responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
Consider using a trackable shipping service or purchasing shipping insurance for valuable returns.

Contact our friendly team at +44 7584 488 053 or email us at sales@m8servicesltd.com for any refund or return-related inquiries.